Wednesday, June 13, 2007
Welcome to Miami. Pardon our driving, we're reloading.
Tuesday, June 12, 2007
If you bang two diamonds together in rhythm, do you get hard rock music?
People don't consider the economic opportunity cost that diamond sucks up. It isn't an investment, no jeweler above the level of the corner store pawn shop will purchase a diamond at any where near the 'worth' because they want to perpetuate selling them at such a high price and keeping the cost artificially high. A $3000 diamond (assuming you can pay it all off at once and not finance it at high interest rates) over 20 years at just 5% would be worth over $8,000 if interest is just compounded annually. That ring certainly wouldn't be worth that much then, and I don't even think you could sell it for even what you paid when purchased. I just dislike how everyone seems to think that it is expected behavior and anything less somehow signifies that the guy is somehow lacking or unworthy. I must give credit to one of the longest lasting and most effective marketing campaigns ever, for that is all that it is; marketing.
An ounce of sense would seem to dictate that unless money is already falling out of the pockets that one actually just invest the money spent on a lavish ring and wedding by purchasing a home or even use it on some future vacations that would inevitably be a lot more worth it throughout the years as a means to get away and enjoy each other. How many people say they cannot afford to travel, however do not even realize that the trinket worn on the finger could have funded a couple of grand trips if planned well enough? Withing a marriage, women often enough seem to hope for equitably divided responsibilities such as housework, child-rearing, and income through career, however the engagement ring ironic falls well outside this consideration.
http://www.slate.com/id/2167870/pagenum/all/#page_start
Saturday, June 09, 2007
"What a strange pattern the shuttle of life can weave." - Frances Marion
I found a decent area on US 1 just north of Hwy 50 that was a small city or county park with a dock. I figured this would be a good spot (with a view of the pad) to also be able to hear and feel the liftoff. My friend Sophie and one of her associates had spent the day at the Kennedy Space Center and after finishing there came to join me in a space I had reserved.
Does anyone know how to string together a series of pictures into a movie files (or even one of those animated GIFs)? It is something I've always wanted to try. Pictures can be found here: http://www.kodakgallery.com/I.jsp?c=vnlbugz.a5amn37r&x=0&y=b13uzd
Update: I found a neat little service call Glickr that will take a series of up to 10 photos and put them into an animated GIF, but I am still looking for a way to take more of them and build it into something larger. Here is a sample of what it produced by that site;

After looking around a bit more, it seems that Microsoft Movie Maker does what I've been wanting, at least in making some of my pictures into movie. I love technology! Here is an example of the movie [~1MB] I created with the pictures I took of the launch.
http://mblitch.googlepages.com/shuttlelaunch2.wmv
I'm going to try to embed it into this blog post as well.
Friday, June 08, 2007
Customer to sales clerk: "You're overhead, I'm profit"
I recently ordered a laptop for the office and because the ship date was longer than expected and since I needed a unit, I had to call to cancel. Wouldn't you know it, but the morning I am going to contact them, I get a shipping notification from Dell. I still decided to try for a return since I already had other arrangements made. I called Dell and was able to, surprisingly, cancel the order with very little hassle. Because of the excellent experience, I decided to send an email through their website praising the customer service rep. Here is a copy of what I sent;
"I just wanted to comment on the customer care I received this morning for a call. I had called to cancel an order and was prepared for a drawn out conversation of miscommunication and script reading, however I was quite pleasantly surprised at the experience. The customer rep was quite knowledgeable, easy to understand (very important to me) and extremely courteous. She assisted me through every step and shared several options that I had not considered. Over the years I have become increasing frustrated with customer service phone calls as they are outsourced to other countries where all the person can do is typically read from a script and they have little ability to get things done on their own.
The person with whom I had contact was kirsten_baumann@dell.com It is experience like this that will make me much more likely to confine my orders to Dell in the future with the understanding should the need arise, I will be able to get the same level of care."
This evening I received the following response;
"Dear Mr. Blitch:
Thank you for contacting Dell. I'm sorry to hear that you previous interaction with us was not to your satisfaction. Please be assured that your satisfaction is of utmost importance to us and I will work with you till everything is resolved.
As per Dell records Isee that you had requested to setup a return request for the Inspiron Laptop for the order number 68716###. I will provide you with the required information.
Mr. Blitch, we realize the key to our success lies in providing outstanding customer satisfaction. It is input from our customers that help us to evaluate our performance. We hope you will give us the opportunity to serve you again in the way you deserve. Again, we are sorry that you experienced these difficulties, and we hope that we can restore your faith in Dell.
Thank you for choosing Dell."
Right now I am amazed as to how quickly Dell was able to turn a great experience concerning customer service to one that is now quite negative. Their message was the antithesis of what I was attempting to convey. The person with whom I spoke actually gave me personalized response, understood what I was saying, and could communicate. Whomever answered what was supposed to be a positive message in support of Dell has NONE of those qualities and could not seemingly comprehend anything I was trying to say. All they did was provide scripted responses by cutting and pasting or choosing from some pull down menu responses. Even my praise is being shipped overseas and outsourced.
Update: (6/9/07)
I sent a response to the message above that I received from Dell outlining my dismay.
"Did you even comprehend the message I sent in the least? You personally just turned a great experience into a bad one. Your message was the antithesis of what I was saying. The person with whom I spoke actually gave me personalized response, understood what I was saying, and could communicate. Whomever answered what was supposed to be a message in support of Dell has NONE of those qualities. All you did was provide scripted responses by cutting and pasting. It would have been so much better if you just accepted the compliment and let it be, however someone even my praise is being shipped overseas."
In response, I received the following.
"I am the case manager at customer care.
I sincerely apologize that my agent could not comprehend your email in the last interaction you had. I will certainly provide you the required information.
Mr. Blitch. I will certainly forward your valuable feedback to the agent who has resolved your concern. At the same time I will also ensure required feedback to my agent who could not comprehend your email. Your feedback has and will continue to be considered in our ongoing endeavors to improve services. I truly believe that anything less is completely unacceptable. We take this information very seriously and will move to take immediate corrective action.
Once again, I apologize and truly regret any inconvenience or frustration this matter may have caused. If you need any additional information, or have any other questions, please feel free to reply to my email. I will ensure that all of your questions are answered.
Thank you for choosing Dell.
Sadanand_K"
The response was nearly the same as before, broken English that is difficult to understand and seemingly additional canned responses. Who actually ever says "I will certainly provide you the required information"?, especially when sent by two different people. Even my complaint of their handling my praise is getting either scripted responses, I am dealing with the same person pretending to be other people, or they are wholly unimaginative.
I understand the need to save money and reducing labor costs, but I feel this behavior is driving away the American consumer. I do not need this kind of aggravation when I am trying to give someone my business.
"I just wanted to comment on the customer care I received this morning for a call. I had called to cancel an order and was prepared for a drawn out conversation of miscommunication and script reading, however I was quite pleasantly surprised at the experience. The customer rep was quite knowledgeable, easy to understand (very important to me) and extremely courteous. She assisted me through every step and shared several options that I had not considered. Over the years I have become increasing frustrated with customer service phone calls as they are outsourced to other countries where all the person can do is typically read from a script and they have little ability to get things done on their own.
The person with whom I had contact was kirsten_baumann@dell.com It is experience like this that will make me much more likely to confine my orders to Dell in the future with the understanding should the need arise, I will be able to get the same level of care."
This evening I received the following response;
"Dear Mr. Blitch:
Thank you for contacting Dell. I'm sorry to hear that you previous interaction with us was not to your satisfaction. Please be assured that your satisfaction is of utmost importance to us and I will work with you till everything is resolved.
As per Dell records Isee that you had requested to setup a return request for the Inspiron Laptop for the order number 68716###. I will provide you with the required information.
Mr. Blitch, we realize the key to our success lies in providing outstanding customer satisfaction. It is input from our customers that help us to evaluate our performance. We hope you will give us the opportunity to serve you again in the way you deserve. Again, we are sorry that you experienced these difficulties, and we hope that we can restore your faith in Dell.
Thank you for choosing Dell."
Right now I am amazed as to how quickly Dell was able to turn a great experience concerning customer service to one that is now quite negative. Their message was the antithesis of what I was attempting to convey. The person with whom I spoke actually gave me personalized response, understood what I was saying, and could communicate. Whomever answered what was supposed to be a positive message in support of Dell has NONE of those qualities and could not seemingly comprehend anything I was trying to say. All they did was provide scripted responses by cutting and pasting or choosing from some pull down menu responses. Even my praise is being shipped overseas and outsourced.
Update: (6/9/07)
I sent a response to the message above that I received from Dell outlining my dismay.
"Did you even comprehend the message I sent in the least? You personally just turned a great experience into a bad one. Your message was the antithesis of what I was saying. The person with whom I spoke actually gave me personalized response, understood what I was saying, and could communicate. Whomever answered what was supposed to be a message in support of Dell has NONE of those qualities. All you did was provide scripted responses by cutting and pasting. It would have been so much better if you just accepted the compliment and let it be, however someone even my praise is being shipped overseas."
In response, I received the following.
"I am the case manager at customer care.
I sincerely apologize that my agent could not comprehend your email in the last interaction you had. I will certainly provide you the required information.
Mr. Blitch. I will certainly forward your valuable feedback to the agent who has resolved your concern. At the same time I will also ensure required feedback to my agent who could not comprehend your email. Your feedback has and will continue to be considered in our ongoing endeavors to improve services. I truly believe that anything less is completely unacceptable. We take this information very seriously and will move to take immediate corrective action.
Once again, I apologize and truly regret any inconvenience or frustration this matter may have caused. If you need any additional information, or have any other questions, please feel free to reply to my email. I will ensure that all of your questions are answered.
Thank you for choosing Dell.
Sadanand_K"
The response was nearly the same as before, broken English that is difficult to understand and seemingly additional canned responses. Who actually ever says "I will certainly provide you the required information"?, especially when sent by two different people. Even my complaint of their handling my praise is getting either scripted responses, I am dealing with the same person pretending to be other people, or they are wholly unimaginative.
I understand the need to save money and reducing labor costs, but I feel this behavior is driving away the American consumer. I do not need this kind of aggravation when I am trying to give someone my business.
Thursday, June 07, 2007
Geotagging. Stalk yourself.
A couple of folks have asked how the geotagging is done. Instead of reinventing the wheel (or taking the type to type out the entire process) I'll simply refer you to this excellent post that another person had made that outlines each step. Once used to it, the process is relatively quick
http://hikesandbikes.blogspot.com/2006/10/life-of-geolocated-blog-post.html
For pictures of parties and such it really wouldn't be too useful, but for hiking, kayaking, and other outdoor stuff, it can be a great tool. Ever take a picture outside and well down the road could not remember where you were? This will help eliminate that as well reduce the questions of; where were you, what did you do, etc. from family and friends. Now you can be informative and anti-social at the same time (or could just get rid of the friends who are probably just using you for your cool stories and pictures anyway).
http://hikesandbikes.blogspot.com/2006/10/life-of-geolocated-blog-post.html
For pictures of parties and such it really wouldn't be too useful, but for hiking, kayaking, and other outdoor stuff, it can be a great tool. Ever take a picture outside and well down the road could not remember where you were? This will help eliminate that as well reduce the questions of; where were you, what did you do, etc. from family and friends. Now you can be informative and anti-social at the same time (or could just get rid of the friends who are probably just using you for your cool stories and pictures anyway).
Tuesday, June 05, 2007
1000 Places to See Before you Die. Bleh
For a few months I had seen promos (excellent lead in commercials for it BTW on a marketing standpoint) for a Travel Channel / Discovery Channel series '1000 Places to See Before You Die' that borrowed from the premise of the book by the same name. I was especially interested since it was being broadcast on Discovery HD so that I would really get to see some quality pictures. The concept was great, however the execution has been quite disappointing.
Apparently some newlywed couple, 'The Ulles', was chosen for this 14 week trip and I do not think they could have found any any less energetic or vapid set of people. The host female is one of the most lackluster people I have seen on TV. She seems the only-go-to-college-to-find-a-husband kind of person as conveyed in the movie 'Mona Lisa Smiles' and has absolutely no ambition. The only thing typically out of her mouth in every episode is 'wow' or 'I cannot believe that ...' and it seems they had done absolutely no research regarding any site they visited. Maybe the producers wanted them to first learn of things as they are experiencing it, but it makes them seem more ignorant than anything else. It feels like watching a pair of sorority and fraternity rejets. Clothing is a typical style of 'fashion' expected from a rich background and worn without thought as to local custom (such as shorts in middle India). Neither are up to attempting anything outside of their norm. Even the comments they have on the website 'photos' is extremely dumbed down and even idiotic.
I had hoped it would involve more information about the interesting sights around each region, not just the big hotels and contact plugs. The Paris show spent a good bit of the time involving their learning how to ride a Segway while Venice had them playing with pigeons in the park, ignoring the Louvre, museums, or other such sites. I hope the Discovery Channel really places more thought on the kind of person they get to host futures shows. I am sure it was a great opportunity for this couple, however they just seemed to have squandered it with a lack of consideration, knowledge, and personality. They honestly seem to be more interested in showing off and looking good than in having any real sense of adventure.
I had looked forward to the show as a means of reviews sites that I might someday like to visit, but it is just too uncomfortable to watch. I really do not hope that there really are that many people out there like these two.
Again, cool concept, horrible execution. Yeah, I'm a bit moody this week. A lot happening on several fronts. at least I'm looking forward to the potential opportunity of seeing the shuttle lauch from Cape Canaveral on Friday if I can get everything I need completed.
Apparently some newlywed couple, 'The Ulles', was chosen for this 14 week trip and I do not think they could have found any any less energetic or vapid set of people. The host female is one of the most lackluster people I have seen on TV. She seems the only-go-to-college-to-find-a-husband kind of person as conveyed in the movie 'Mona Lisa Smiles' and has absolutely no ambition. The only thing typically out of her mouth in every episode is 'wow' or 'I cannot believe that ...' and it seems they had done absolutely no research regarding any site they visited. Maybe the producers wanted them to first learn of things as they are experiencing it, but it makes them seem more ignorant than anything else. It feels like watching a pair of sorority and fraternity rejets. Clothing is a typical style of 'fashion' expected from a rich background and worn without thought as to local custom (such as shorts in middle India). Neither are up to attempting anything outside of their norm. Even the comments they have on the website 'photos' is extremely dumbed down and even idiotic.
I had hoped it would involve more information about the interesting sights around each region, not just the big hotels and contact plugs. The Paris show spent a good bit of the time involving their learning how to ride a Segway while Venice had them playing with pigeons in the park, ignoring the Louvre, museums, or other such sites. I hope the Discovery Channel really places more thought on the kind of person they get to host futures shows. I am sure it was a great opportunity for this couple, however they just seemed to have squandered it with a lack of consideration, knowledge, and personality. They honestly seem to be more interested in showing off and looking good than in having any real sense of adventure.
I had looked forward to the show as a means of reviews sites that I might someday like to visit, but it is just too uncomfortable to watch. I really do not hope that there really are that many people out there like these two.
Again, cool concept, horrible execution. Yeah, I'm a bit moody this week. A lot happening on several fronts. at least I'm looking forward to the potential opportunity of seeing the shuttle lauch from Cape Canaveral on Friday if I can get everything I need completed.
Monday, May 28, 2007
Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut. --Ernest Hemingway
A link of some of the pictures I took can be found here, though a lot had to be edited to protect the guilty, but it give you an overall idea of the fun you missed.
http://www.kodakgallery.com/I.jsp?c=vnlbugz.bjngzj7r&x=0&y=iqc2ey
Before I left my friend Kristin had her friends bring her to Hedon so she could catch a ride home.
Since flights were pretty booked and expensive, she flew up to be with her friends for the weekend and asked to ride back with me. I'm not sure if she counted on the long drive, a couple of stops, and listening to my audio books, but that is the way things go sometime. When I was first heading north, I tried to stop by one of the NPS parks in Macon, however I arrived just after 5 o'clock, so I made sure to leave Hedon early enough so I could make it. the last stamp collection for this trip was the Ocmulgee National Monument. This was the site of several old Indian mounds. The visitor center looked to be pretty old, but there were of course exhibits that shared a bit of the history of the area. We had about an hour or so to walk around and covered just about a mile and a half of the park.Friday, May 25, 2007
Florida natives think the Artic Circle begins somewhere near Atlanta.
I got up relatively early this morning and headed to Kennesaw Mountain National Battlefield that is the site of a Civil War battlefield. Besides collecting another stamp for the passport I have a general interest in the Civil War, though not quite as much as WWII however. Here is a second attempt at a Google Earth overlay of my hike along with pictures at various points, so again let me know how it looks. http://mblitch.googlepages.com/Kennsawhike.kmz
Over 150 people had signed up for the weekend and with good weather predicted, it certainly looked to be a good weekend.
Thursday, May 24, 2007
Birthdays. They're not just for spankings anymore.

Well, it seems somehow I haven't been crushed by a meteorite again this year, so I make it to my 31st birthday. Most of the morning and afternoon was spent heading down towards Atlanta. I did a couple of stops along the way to check out Black Rock State Park as well as a few caches. I didn't hit any caches at Black Rock, but was still able to enjoy the views as well as a hike doen to Ada-Hi falls. I kind of like driving the old country back roads and seeing the old homes and fields nestled in the valleys. The really old homes that appear as if they were hand built in the 40's or even earlier hold an allure for me as well. It can be neat to imagine growing up in the old places where one had to provide nearly everything on their own.Not a bad way to spend the day I think.
Labels:
geocaching,
hiking,
NPS stamp,
photography,
travel
Wednesday, May 23, 2007
Hikers do it naturally.
Oh well, after packing and a quick breakfast I was back on the trail. Yesterday was easy in that it involved a lot of downhill walking, however today was mostly uphill for the first 7 miles for an elevation gain of 2600 feet. I originally planned to stay at campsite #52 for the evening, but I got there early enough in that I figured I would just continue through to the end for a total of 11.6 miles. There were some features that I found interesting along the way such as a cave/rock formation waterfall that I found only after following the sound up a steep hill, etc. I headed back into Cherokee so that I could run by the Cherokee Indian Museum so I could collect on of the passport stamps that designated a portion of the 'Trail of Tears'. Since I still figured I had time, I headed to the Blue Ridge Parkway to an information center that was supposed to have a stamp as well, however even though I got there before 5pm, the place looked pretty boarded up. I did take the time to do a nice hike on Waterrock Knob that was a bit tough but offered a great view. I went back to the National Park so I could visit the old mill that has remained intact.
Over the past few days I have been experimenting with geotagging and uploading of a GPS track in order to combine them into a file viewable in Google Earth. This should show you a good bit of what the area around Waterrock Knob looks like, the path I took for the hike, and pictures I took along the way. If you can please download the file and take a look at it (assuming you have the free Google Earth program) and let me know what you think. If this works well enough, I plan to upload daily tracks when on my July trip whenever possible.
Here is the file for the Great Smoky Mountains NP hike:
http://mblitch.googlepages.com/MaySmokiesHike2007.kmz
Here is the file for the Waterrock Knob short hike:
http://mblitch.googlepages.com/waterrockknob.kmz
After the hike I headed into town in order to get some food, a bit cleaned up, and use the internet. I was able to find an open wireless connection to check email and make finally get a chance to call back home. I headed south a while until I found a roadside campground where I could grab a quick shower and then continued on my way until I got too tired to drive and pulled into a shopping area parking lot for a rest.
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